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It is 9:11 a.m. and I am “on hold” with my cell phone provider …. It just drives me crazy that it is so difficult to contact any service-provider – by phone. Now, I can’t even connect with my cell phone service-provider – by phone.
It is not that I don’t want to use their website to solve my problem. The problem I am trying to resolve – (one of them) – is that I can’t get onto my on-line account.
I am on the endless circuit … you know the one … press “1 ” if you want to pay your bill … press “2” if you want to order a new phone ….. then at the end of each level they remind me how much easier it would be if only I would go on-line !!!
Finally I am at …. “Due to high call volume there will be a long wait – but we are anxious to help you” ….
I have been listening to their music for over 10 minutes now. Add that to the 20 minutes I spent trying to get on-line – change my password – link my account – and then get told that my account is linked to another email address – one that I cannot access …. Aggghhhh!!!!
Success at last … I am now talking to a polite young man who wants to help me. I explain that I do have an actual problem with the data consumption but my first and biggest problem is that I can’t access my account on-line.
I have called them about this problem before but they are never able to solve my problem. The account was originally linked to a work email that I no longer have access to. If I could just get into my account – I could change the email address. Do I hear Catch-22, anybody?
But good news!! Today he tells me this is not a big problem – it can be easily fixed. Then suddenly I hear, …. “Hello? Hello? … Can you hear me?”
I keep saying, … “Yes, I can hear you” ….. “I can hear you loud and clear” … but all I hear back is, “Hello? Hello? … Can you hear me?”
I can’t believe it. Now that now that I have finally connected with someone who thinks he can solve my problem — I am going to get disconnected and have to start all over. “Hello? … Hello? …
This has now gone on for so long I almost disconnect the line myself … but then we have a break though – he is there!!!! I can hear him – and he can hear me.
We are ready to do business.
And more amazing yet — he actually solves my problem and I can access my account. Now I can monitor things like data usage.
Now to the mystery of why our 20 gigabites of data — that is normally sufficient for 5 people for a month — has been gobbled up in eight days.
He identifies the phone that is sucking up all the data and tells me it is all being used in the middle of the night. That seems weird … I can’t imagine why he is running data on his phone in the middle of the night but I will get it stopped.
Now I have to figure out how to get more data for the rest of the month. Our cell phone provided sends a message to the main line when data usage is running low. It gives the opportunity to get more data for the month for a very cheap rate.
It is my husband, Kerry, who gets that message – the least technically savvy person on the family plan.
But he either doesn’t see the text … or can’t read it … or doesn’t recognize the number and just ignores it. And our provider will NOT change the main line to be my phone – or anyone else’s – only Kerry can get the message.
Anyone else on the plan would frantically respond – saying – YES – YES – give us lots more data for cheap. Oh well, anther problem for another day.
Now that we have gone over our plan – the only solution is to increase the plan on a monthly basis. So that is what I had to do.
Now I just have to make sure the gobbling phone is corrected and remember to change back to the lower plan when the month is over.
That means ….. agghhhh ….. another phone call to change the plan.
It is now 10:57 a.m. Just about two full hours start to finish. How do people deal with this if they cannot simply sit on the phone for two hours?
Oh yeah – the data was being consumed by some App that would kick in, in the middle of the night. The culprit just deleted that App. Hopefully problem solved.